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Verwijder bestand

Process Documentalist 1

  • Max. 75,00 per uur
  • 40 uur per week, 3 maanden
  • DAS opdracht: Ja
  • Brussel
  • Plaatsing: 23.11.2018
  • Sluiting: 26.11.2018
  • Aanvraag: ZTO00448

Project objectives:

Assure, in a structured way, that MS Business processes, having an impact on revenue, become operational excellent. 
 

  1. Review and implement MS Business processes
  2. Ensure that MS Business representatives are integrated into the existing ITSM processes
  3. Identify risks and organizational issues within MS Business processes
  4. Set up and maintain a Quality Management System for MS Business processes:
    • QMS Governance, Methodology, Templates & Tools
    • Processes, procedures, work instructions and operational controls
    • KPI’s and Reporting
    • PDCA (Plan/Do/Check/Act) implementation
    • Internal Control Framework Governance, incl. a regular
      assessment of the adequacy and effectiveness of the key controls
    • Training & Communication

Activity description:

  • Facilitate workshops related to the identification, review and validation of documentation.
  • Review existing documentation and/or develop new documentation related to business processes, procedures and work instructions.
  • Standardize the documentation based on existing templates, suggest improvements.
  • Report on the progress and issues encountered.

Skills

Hieronder staan de eisen beschreven. Dit zijn knock-out criteria waaraan je minimaal dient te voldoen.

Environment (HW/SW): 
 

  • MS Office tool, incl. Visio
 
Skills:

  • Has strong written and communication skills (FR/NL/ENG)
  • Be able to work with a variety of different people
  • Has the ability to structure a large amount of information within a framework
  • Be process and quality minded
  • Be familiar with digital media
  • Has attested experience in documenting business processes, procedures and work instructions

 

  • Knowledge of Order To Cash and Problem To Resolution processes is a plus
    Knowledge of how ERP, BPM, CRM and BI tools operate is a plus

Extra info

  • Startdatum: 1-1-2019
  • Einddatum: 31-3-2019
  • Optie tot verlenging: ja
  • Aantal uur per week: 40 uur

Reageer direct
De opdracht sluit: 26.11.2018. Hierna is het niet meer mogelijk om te solliciteren.